Contact & FAQ's
Do you have a question or concern?
Are you looking for something in the shop, or are you keen to create a custom piece?
Send your questions or images from your travels!
Have you been out and about in Schusser Threads gear?
Tag the brand in your adventures on Instagram @schusserthreads.
Your frequently asked questions...
How long will my order take?
Generally orders take up to three weeks to be made, as they are made-to-order. The individual product pages will also specify wait times on items.
Occasionally, if there are a large amount of items on backorder you will be notified that your item will take longer.
What if I ordered the wrong size?
Yes! If your original order was less than 30 days ago, send me an email via the contacts form above, or a direct message on instagram with your order number. A return label will then be organised and sent to you to return the wrong size.
From there you can let me know the right size and it will be made and sent out to you.
The wait times for new products apply as mentioned above.
Items must be as new and have no signs of wear or tear.
How do I look after my products
Most items can safely be washed on a gentle, cold wash with a mild detergent. Please refer to the Garment & Care Page page for more information on how to look after your specific garment.
Where are the products made?
All Schusser Threads products are made in the home studio of Abi (founder and designer) in the Yarra Valley on the outer East side of Melbourne. Each product is designed, patterned, sewed and/or seam sealed in this home studio. You'll find her sewing away during any spare time, weeknights or weekends to get your products made.
Can I ask for a rush on my order?
Don't hesitate to reach out if you require an item by a certain date, or if you need it for a trip coming up.
While most requests can be accomodated, it will be on a case by case basis and depend on the amount of orders already being made at the time.
More about the products
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Are the Ironbark Pants waterproof?
The Ironbark Pants are not waterproof. However as they are made from an ultralight recycled nylon fabric, the dry very quickly if they do get wet.
If you require a water resistant finish, you can buy some DWR spray such as Nikwax.
Are the pants true to size?
The pants are measured at a few key points on the garment, the main one being the waist. All Schusser Threads pants aim to be exact which means if you order a 32" waist, you will recieve a 32" waist pant.
If you are having issues interpreting the size chart, or are in between sizes please reach out as we can help you figure out the best size and accomodate small customisations.
What is GSM?
On many of the items, especially merino, you may see "GSM". This refers to the fabric weight - a higher number being a thicker fabric.
Generally a higher number means a heavier fabric, and in the case of merino the thickness can determine whether the fabric is used as an "all season" weight, or a "winter weight" only.
Can I request customisations?
Yes! We are happy to accomodate small customisation free of charge (eg: waist size, length customisations).
If you require a more substantial customisation, please reach out and we can discuss your request.